Reference

Your Agreement with hkmatka Starts Here

These terms and conditions form the binding agreement between you and hkmatka when you open an account and use our platform — covering everything from account eligibility and…

Applies to all account typesGoverned by applicable local lawUpdated terms notified by emailEffective on account creation

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Who These Terms Apply To and Where

hkmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to hkmatka is available only where local law in India permits online gaming activity. By creating an account, you confirm that you are legally eligible to participate under the laws of the Indian state or territory from which you are accessing our platform. Payments processed

1
through UPI, Paytm, and PhonePe are subject to the terms of those respective payment providers in addition to our own wallet policies. We reserve the right to suspend or close accounts that do not satisfy the eligibility criteria set out in these terms, and we will
2
notify you through your registered email before any permanent closure where that is reasonably possible.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS FOR TERMS

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe your account has been treated inconsistently with what is written here, our support team is available to address your concern directly. We aim to respond to all terms-related queries within 24 hours on business days, and escalations involving account suspension are treated as priority cases.

Team online

Email Support

Write to our compliance team at the support address listed in your account dashboard. Terms-related disputes receive a written response within one working day where possible.

Live Chat

Open the chat widget on hkmatka.com to speak with an agent about a specific clause or account action. Chat is available during our standard operating hours each day.

Account Help Centre

Your account panel contains a dedicated section for submitting formal complaints about terms enforcement, wallet holds, or account restrictions you believe were applied incorrectly.

HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Rights Under These Terms

hkmatka applies consistent security and data practices across every account. The six points below explain exactly how we manage your information, your session data, and your right to…

Data We Collect

We collect the information you submit at registration — name, contact details, and payment identifiers like your UPI handle —…

Cookie Use

Our site places functional and analytics cookies on your device to maintain your session and understand how pages are used.

Account Security

Passwords are stored in encrypted form and we never ask for your full password by email or chat.

Data Retention

Account data is retained for the period required by applicable Indian financial regulations after account closure.

Requesting Changes

You can request corrections to your registered details, such as your name or linked Paytm number, through the account panel.

Whom to Contact

For formal data or terms requests, direct your query to our compliance team via the email shown in your account…

Frequently Asked Questions About These Terms

The questions below address what our account holders most commonly ask about the terms and conditions on hkmatka — covering eligibility, changes to the terms, account closure rights, and how to raise a formal dispute if you feel these terms have not been applied fairly to your account.

These terms take effect the moment you complete account registration on hkmatka. Your use of any feature — including depositing via UPI or PhonePe — constitutes acceptance of all clauses as they stand at that time.

We will notify you by email to your registered address before material changes take effect. Continued use of your account after the notified date confirms your acceptance of the revised terms.

Yes. If you do not accept a revision to these terms, you may request account closure before the effective date. Any confirmed wallet balance will be returned via your verified Paytm or UPI method, subject to identity verification.

Submit your dispute in writing through the complaints section of your account panel or via the support email address. We log every formal complaint and issue a written response within two working days.

The core terms are uniform, but the eligibility clause is subject to local law in your specific Indian state or territory. Access is available only where local law permits online gaming activity — this varies by state.

We do not sell your personal data. We share it only with payment processors such as UPI and Paytm where required to complete a transaction, and with authorities where disclosure is legally required.

Write to our compliance team at the email address shown in your account dashboard. We will acknowledge your request within two working days and provide the data within the timeframe required by applicable regulations.

Your Agreement with hkmatka Starts Here

How to Reach Us About These Terms

Email Support

Live Chat

Account Help Centre

Security, Data, and Your Rights Under These Terms

Data We Collect

Cookie Use

Account Security

Data Retention

Requesting Changes

Whom to Contact

Frequently Asked Questions About These Terms

01 When do these terms and conditions come into effect for my account?

02 What happens if hkmatka updates these terms and conditions?

03 Can I close my account if I disagree with the updated terms?

04 How do I raise a formal dispute about how these terms were applied to my account?

05 Are these terms and conditions different for users in different Indian states?

06 Does hkmatka share my account data with third parties?

07 How can I request a copy of the data hkmatka holds about my account?

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