Reference

Your Privacy Terms Before Account Access

This Privacy Policy explains how hkmatka handles your account details, device signals, cookies and payment records when you browse the lobby or open an account.

Account detailsCookie choicesUPI recordsSupport privacy

Explore lobby Read FAQ

How Your Account Data Stays Limited

hkmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect only the details needed to create your account, keep your wallet accurate, process requests and protect access from misuse. That can include your name, contact details, device type, IP address, session logs, cookie choices, payment references and support messages. When you use UPI, Paytm,

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PhonePe or Google Pay, we keep transaction references and status records so deposits, withdrawals and balance checks can be matched to your account. We do not ask you to send card PINs, banking passwords or UPI PINs through chat. Some records must be kept for account
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safety, dispute handling, tax, audit or legal reasons in India. Where you ask us to correct or remove data, we review what can be changed and explain any records we must retain.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP DESK

Reach Us About Privacy Requests

Privacy questions should reach the team that can read account records, check the request and reply with the next action. Use the same contact details attached to your account where possible, as that helps us confirm the request without asking for extra documents. Do not share passwords, UPI PINs or full banking credentials in any message.

Team online

Account privacy email

Write to our privacy contact from your registered email and mention the account name, issue type and preferred reply time. We may ask one extra check before editing contact details or releasing account records.

Live chat privacy handoff

Chat can receive your request and pass it to the privacy desk when account records need a closer look. Share only the transaction reference, date and payment channel, not your banking password or UPI PIN.

Correction request route

If your name, mobile number or email is wrong, send the correction request with the account reference. We check whether the change affects payment matching, withdrawal review or earlier support records before updating it.

ACCOUNT CONTROLS

Controls We Apply To Your Data

Our privacy work is built into account access, wallet checks, cookie settings and support handling.

Account data collection

During account setup we collect contact details, login records and device signals needed to run the account.

Cookie and device use

Cookies help us remember session status, language choice and basic security signals across mobile and desktop.

Payment record handling

For UPI, Paytm, PhonePe and Google Pay, we store references, time stamps, amounts and status updates.

Access and security checks

We use password controls, session monitoring and limited internal permissions to reduce unauthorised access.

Retention and deletion

We keep records only for business, security, dispute and legal needs.

Sharing with service partners

Some service partners help with hosting, payment status checks, fraud prevention, analytics or support tools.

Privacy Answers Before You Join

These answers explain how your data is collected, used, corrected and retained when you interact with the account, wallet, support desk and lobby pages. They are written for India account access, with the reminder that availability depends on local law and remains limited to places where local law permits.

We collect the details needed to create and protect your account, such as name, contact details, login records, device signals and session activity. We may also keep payment references linked to UPI, Paytm, PhonePe or Google Pay.

Payment references help us match deposits, withdrawal checks and wallet queries to the correct account. We keep status, time and channel details, but we do not ask for banking passwords, UPI PINs or full wallet credentials.

Yes. Send the correction request from your registered contact route and include the account reference. We check the change against wallet records and earlier support messages so the account does not lose its payment trail.

Cookies help maintain sessions, remember basic settings and support account security checks. You can manage cookies in your browser, but turning off some cookies may require repeated logins or limit access to account pages.

We share limited data only when needed for hosting, payment status checks, security screening, analytics or support tools. Service partners receive task-based access, not open account access, and must follow our handling instructions.

Retention depends on the record type and reason for keeping it. Support messages may close sooner, while payment references, dispute records and legal records may stay longer where business, tax or law needs require it.

Contact us from your registered email or chat route and state whether you want a copy, correction or deletion. We verify your account, review what can be released or removed, and explain any retained records.

Your Privacy Terms Before Account Access

Reach Us About Privacy Requests

Account privacy email

Live chat privacy handoff

Correction request route

Controls We Apply To Your Data

Account data collection

Cookie and device use

Payment record handling

Access and security checks

Retention and deletion

Sharing with service partners

Privacy Answers Before You Join

01 What personal details do you collect when I open an account?

02 Why do you keep payment references from UPI or wallets?

03 Can I ask for my account details to be corrected?

04 How do cookies affect my privacy on the site?

05 Do you share my data with outside service partners?

06 How long do you retain account and wallet records?

07 How do I request deletion or a copy of my data?

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